Frequently Asked Questions
FAQ about Embroidery Dot Com
I have a small volume order. Are you able to help me?
A: Yes, we will gladly assist you with this, even if you have just a single item. As this is a volume based industry, we work on a sliding scale in respect of pricing. The greater the volume, the less you pay.
Are you able to embroider on Caps and Made-Up Garments?
A: Yes, we have specialised machinery that are able execute caps and complete garment applications.
Do you accept walk-in clients?
A: Yes, we will see you based on an appointment. Kindly drop us a line - Click here. Note that all Covid-19 protocols will apply.
Do you have a representative that can visit me?
A: Yes, one of our friendly consultants can visit you at your business premises to discuss your requirements further, subject to our T’s & C’s. Please call our offices to make an appointment.
What information do you require to generate a quote for me?
A: We require your artwork(s) and supporting information. Please state the number of units, the required placement of the logos (left breast, right breast, back yoke, sleeve etc.) and your expected delivery date.
In what formats do you accept artwork?
A: We prefer high resolution vector graphic files in *.ai, *.dxf, *.cdr or *.pdf. However, a high resolution image is also workable - Please ensure that the image does not pixelate when zoomed as this will affect the digitising process in respect of object formation/definitions.
What is the maximum number of colours that you are able to embroider?
A: We can embroider designs with a maximum of up to 12 colours.
Do you have any limitations i.r.o the design size?
A: Yes. Our maximum embroidery field size is 400mm x 750mm.
Do you charge a Set-Up Fee?
A: There is no set-up fee as we cost every order on its own merit ie. the number of units, run-time etc. However, we charge a nominal once-off Development Fee for the digitising of each design. Once digitised, the file stays on our system indefinitely. Note that we may bill you for any design changes/edits in the future.
How long will my order take?
A: We operate a queue-in system for production and work on a planned schedule. However, we do offer a rush service, where possible. Our sales team will email you a lead-time with your quotation – This is dependent on the number of units and complexity of the design(s).
Do you also supply corporate clothing & promotional items?
A: Yes, we are resellers of the AMROD and BARRON brands. You can view our apparel & promotional item ranges by clicking on the link for each of our brands. Kindly record the Product Code for items that you are interested in and email us the same. We will also require your size and colour breakdowns for each item to generate a quote.
Do you offer accounts?
A: Yes, we do offer 7 and 30 day payment terms on all approved accounts. You can request an account application by emailing us on: email@example.com. Note that you must have a trading history with us, before we open any accounts.
Do you accept card payments?
A: Yes, we do accept card payments.
Is there a delivery service available?
A: Yes, we can courier your order nationwide. We operate a fleet of vehicles for local deliveries within our metropolitan area and will gladly deliver your order promptly, subject to our T’s & C’s.